Frequently Asked Questions

I hope that your online purchase experience is a total success. If you cannot find the answers to the questions below, please feel free to email me at: rc@robertocortezfineart.com 

I will be happy to answer your question directly and solve any issue as quickly and conveniently as possible.

ORIGINAL ARTWORK

WHAT IS YOUR SHIPPING POLICY FOR ORIGINAL ARTWORK?

I offer FREE SHIPPING on all Original Art sales within the United States and Canada.

• Artwork ships within 5-business days of purchase date
• All Original Artwork is professionally packaged before shipping
• Artwork ships insured

International Shipping outside the United States and Canada

• It is important that you understand that international packages are a little bit more complicated to handle
• Cross-border tariffs, duties, and handling fees may be charged by other countries. Tracking orders are also quite unreliable with international shipments

Except for the United States and Canada, if you are an International Customer interested in my Original Artwork, I urge you to please send me a message before placing an order on my website’s shopping cart.

• Please include in your message your address and the item that you wish to purchase, and I will send you a shipping quote/invoice + all the required information
• Eligible locations may receive up to 50% off shipping costs

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS FOR ORIGINAL ARTWORK? 

My goal is for you to be 100% satisfied with the art purchased from my website!!

• If you are not entirely satisfied with the original piece you will get 7-business days money back guarantee from receipt
• Please contact me asap (within 7-business days) to start the refund process
• The artwork must be returned undamaged and in the original packaging
• Return shipping cost is at the customer expense
• The customer must insure artwork for the full sales price for the return

Damage Original Artwork during shipment

In the event damage has occurred during shipment, please do the following:

• Please keep all original packaging
• YOU MUST take photos of the damage done to both packaging and artwork
• Contact me IMMEDIATELY (within 7-business days) with the photos, details, and your order number, and I'll take care of the problem with the shipping company and start an insurance claim

Note: For insurance purpose, every Original Artwork is photographed before and after is packaged and ready to be shipped to you.

FINE ART PRINTS:

I use Bay Photo as my Print partner.

With over 40 years of customer service, Bay Photo pride themselves on high-end quality products, consistency and fast delivery.

Bay Photo has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources”. You can be confident your order will be created and handled in a sustainable manner by a company that cares about the environment.

ARE THE FINE ART PRINTS ARCHIVAL QUALITY?

Yes. All images are printed directly onto Museum Quality material using high-end, UV resistant archival inks.

WHAT IS YOUR SHIPPING POLICY FOR FINE ART PRINTS?

• All Fine Art Prints that you purchase on my website will be custom printed by Buy Photo
• All prints will be professionally package and delivered by Buy Photo to ensure that your product arrives safely at your destination
• Shipping times range from 1-7 business days

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES/REFUNDS FOR FINE ART PRINTS?

My goal is for you to be 100% satisfied with the art purchased from my website!!

• If you are not entirely satisfied with the fine art print you will get 7-business days money back guarantee from receipt​
• Please contact me asap (within 7-business days) to start the refund process
• The artwork must be returned undamaged and in the original packaging
• Return shipping cost is at the customer expense
• If you don't want your money back but a different art print, you also have the option of choosing another Fine Art Print from my online collection and I will send it to you FREE of charge

Damage Fine Art Prints during shipment

In the event damage has occurred during shipment, please do the following:

• Please keep all original packaging
• YOU MUST take photos of the damage done to both packaging and print
• Contact me IMMEDIATELY (within 7-business days) with the photos, details, and your order number, and I'll take care of the problem with Bay Photo
• A New Piece will be sent to you asap at not additional cost

HOW CAN I KEEP UP WITH YOUR NEW WORK?

Please, sign up for my Newsletter where you will receive information about new releases, discount sales, and announcements. 

You can also follow me:

Instagram: @robertocortez_fineart

Facebook: @robertocortezfineart

Twitter: @RCortezFineArt

Pinterest: Roberto Cortez Fine Art